I would like to let you know the extremely customer focused Meara is. Not only did she look out for our interest with the punch list, but she continues to help us tremendously. For example instead of waiting for maintenance to do the punch list as our time to move in was getting short, she fixed the window. I don’t know anyone else that would have been so customer focused to do the job themselves. Another great support example is when we noticed mold in the closet in the master bedroom, again it was Meara to the rescue.
She again cleaned and sanitized the area not once but twice.
She has been extremely valued by us as after being in the UAE for 5 years, moving 3 times, this type of customer service has never been available to us.
No matter what time, what day, including one of her days off, she has been close to her phone, WhatApp, email etc. I’ve sent her messages at 11pm and I have never waited more than a few hours for a response.
If all of your team gives as much attention to customer service as she does, I’m sure the company will be very successful.
Both I and my wife cannot say enough about how she has helped even as much as guiding me to the office to set up the Air-conditioning.
You’re so lucky to have such a great service oriented employee on your team.
I look forward to working with her and your team in the future.